Ticket exchange
Ticket exchanges are available only to Subscribers.
Subscribers may make one free ticket exchange (swap performance date/time) per year. Subsequent exchanges attract a $3.30 BASS fee per ticket.
If the new performance has a higher ticket price, you will need to pay the difference (sorry, no refunds for cheaper tickets).
Allow 5 working days before desired performance and original tickets must be provided before exchanged tickets can be issued. Tickets cannot be exchanged after their booked performance.
Lost tickets
Contact BASS on 08 8205 2200 as soon as you can for replacement tickets.
Lost tickets can only be reissued for the same performance.
Flexi Subscription voucher redemption
Flexi Subscription vouchers may be exchanged for tickets at any time throughout the season, subject to ticket availability. Exchange your voucher for tickets in person at any BASS outlet. Redeem your vouchers early to guarantee your choice of performance.
