Ticketing Information
Refunds & Exchanges
Tickets are non-refundable, but they are exchangeable for Subscribers only.
Subscribers may make one free ticket exchange (swap performance date/time) per year. Subsequent exchanges attract a $3.30 BASS fee per ticket. If the new performance has a higher ticket price, you will need to pay the difference (sorry, no refunds for cheaper tickets).
Allow 5 working days before desired performance and original tickets must be provided before exchanged tickets can be issued. Tickets cannot be exchanged after their booked performance.
Lost tickets
Contact BASS on 08 8205 2200 as soon as you can for replacement tickets.
Lost tickets can only be reissued for the same performance.
Flexi Subs redemption
Flexi Subscription vouchers may be exchanged for tickets at any time throughout the season, subject to ticket availability. Exchange your voucher for tickets in person at any BASS outlet. Redeem your vouchers early to guarantee your choice of performance.
Red Carpet Subscription, Concessions, Secondary Students
ID showing birth date must be shown at time of purchase or a photocopy of ID provided with postal or fax bookings. Concession prices are available to pensioners, Seniors Card holders, full-time students and Health Care Card holders
